Terms & Conditions

Effective Date: June 2026

Welcome to Heavena Gem. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

These Terms & Conditions govern your use of the Heavena Gem website and all purchases made through our online store.

By using our website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have obtained appropriate consent to use this website.

2. Product Information

At Heavena Gem, we strive to present our products as accurately as possible through descriptions, specifications, images, and pricing.

While every effort is made to ensure accuracy, slight variations may occur due to factors including, but not limited to:

  • Manufacturing processes
  • Product updates by suppliers
  • Photography lighting
  • Screen and monitor settings
  • Color calibration
  • Natural variations in finishes and materials

As a result, the product you receive may vary slightly from the images or descriptions displayed on our website.

Such variations do not constitute a product defect.

3. Product Images

We make every effort to display product colors, finishes, and details as accurately as possible.

However, actual product appearance may vary depending on:

  • Device screen settings
  • Display brightness
  • Monitor calibration
  • Mobile device displays
  • Lighting conditions

Images are provided for illustration purposes and may not always represent the exact appearance of every product.

4. Product Descriptions & Specifications

Product information, measurements, materials, finishes, and specifications are provided based on information available to us from our manufacturing and supply partners.

While we review product information carefully before publication, occasional updates, typographical errors, or minor differences may occur.

Heavena Gem reserves the right to correct any errors, inaccuracies, or omissions without prior notice.

5. Pricing

All prices displayed on our website are in Canadian Dollars (CAD) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing errors and cancel orders placed using incorrect pricing.

6. Orders

Heavena Gem reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product availability
  • Pricing errors
  • Payment authorization issues
  • Suspected fraudulent activity
  • Incorrect customer information

If your order is cancelled after payment has been received, a full refund will be issued.

7. Shipping

Shipping times provided on our website are estimated only.

Delivery times may vary due to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Public holidays
  • High order volumes
  • Circumstances beyond our reasonable control

Heavena Gem is not responsible for shipping delays caused by third-party carriers.

8. Returns & Refunds

Returns and refunds are governed by our separate Returns & Refund Policy, which forms part of these Terms & Conditions.

By placing an order, you acknowledge that you have read and accepted our Returns & Refund Policy.

9. Product Care

To help maintain the appearance and longevity of your jewelry, customers should follow the recommended care instructions.

Damage resulting from:

  • Improper use
  • Accidental damage
  • Exposure to harsh chemicals
  • Normal wear and tear
  • Failure to follow care instructions

is not covered under our Returns & Refund Policy.

10. Intellectual Property

All content on the Heavena Gem website, including but not limited to:

  • Logos
  • Product images
  • Product descriptions
  • Graphics
  • Website design
  • Branding
  • Text

is the intellectual property of Heavena Gem and may not be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Heavena Gem shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the purchase price paid for the product giving rise to the claim, except where prohibited by law.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Changes to These Terms

Heavena Gem reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of our website after changes are posted constitutes acceptance of the revised Terms & Conditions.

14. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of law principles.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our Contact Us page.

Once our custom domain is active, you can also reach us at:

heavenagem@gmail.com