Privacy Policy

Effective Date: June 2026

Welcome to Heavena Gem. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or interact with our website, we may collect the following information:

Personal Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Communication preferences

Payment Information

Payments are processed securely through trusted third-party payment providers. Heavena Gem does not store or have access to your complete credit card or debit card information.

Device & Website Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Pages viewed
  • Time spent on our website
  • Referral source

This information helps us improve our website and customer experience.

How We Use Your Information

Your information may be used to:

  • Process and fulfill orders
  • Verify payments
  • Arrange shipping and delivery
  • Respond to customer inquiries
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails (only if you choose to receive them)

Marketing Communications

If you subscribe to our newsletter or marketing emails, you may receive updates about:

  • New arrivals
  • Product launches
  • Promotions
  • Special offers
  • Company news

You may unsubscribe at any time by clicking the Unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website traffic
  • Improve website performance
  • Personalize your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

We work with trusted third-party service providers to operate our business.

These may include:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Analytics providers
  • Fraud prevention services

These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with their own privacy practices.

Data Security

Protecting your personal information is important to us.

We use commercially reasonable security measures designed to safeguard the information you provide. While no online system can guarantee absolute security, we continually work to maintain a secure shopping environment.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request additional information regarding how your data is used

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

International Visitors

If you access our website from outside Canada, please note that your information may be processed and stored in accordance with applicable laws governing our operations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.

Once your custom domain is connected, you can also contact us at:

heavenagem@gmail.com